1. Terms of Service

Last Updated: 9/5/26

These Terms of Service (“Terms”) govern your use of our website and purchase of products. By accessing or using our website, you agree to be bound by these Terms.

1.1 Use License

Permission is granted to temporarily download one copy of the materials (information or software) on our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: (a) modify or copy the materials; (b) use the materials for any commercial purpose or for any public display; (c) attempt to decompile or reverse engineer any software contained on our website; (d) remove any copyright or other proprietary notations from the materials; (e) transfer the materials to another person or “mirror” the materials on any other server.

1.2 Product Information

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to return it in unused condition.

1.3 Order Acceptance

We reserve the right to refuse or cancel any order at any time. We also reserve the right to limit quantities. All orders are subject to acceptance and confirmation. An order confirmation email does not constitute acceptance of the order; it is merely an acknowledgment that we have received your order.

1.4 User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.5 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [YOUR BUSINESS NAME], ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS.

 

2. Privacy Policy

Last Updated: 9/5/26

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and services.

2.1 Information We Collect

We collect information you provide directly, including:

•       Name, email address, and phone number

•       Billing and shipping addresses

•       Payment information (processed securely through third parties)

•       Communications and feedback

2.2 Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and improve marketing efforts. You can control cookie settings through your browser, though some functionality may be limited.

2.3 How We Use Your Information

We use your information to:

•       Process and fulfill your orders

•       Send order confirmations and updates

•       Respond to your inquiries

•       Send marketing communications (with your consent)

•       Improve our website and services

2.4 Data Sharing

We do not sell your personal information. We may share information with service providers who assist us in operating our website and conducting business (shipping, payment processing, email services). These providers are contractually obligated to keep your information confidential.

2.5 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

2.6 Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or export your data. Contact us at [CONTACT EMAIL] to exercise these rights.

 

3. Return & Refund Policy

Last Updated: 9/5/26

3.1 Return Window

Items may be returned within [NUMBER] days of purchase for a refund, provided they are in original, unused condition with original packaging.

3.2 Return Process

To initiate a return:

•       Contact us at info@aurafamiliar.com with your order number

•       Obtain return shipping instructions

•       Ship the item back at your cost/our cost

•       Refund will be processed within 2 business days of receipt

3.3 Non-Returnable Items

The following items are non-returnable: custom/personalized items, clearance items, digital products, and items that have been used or damaged by the customer.

3.4 Defective Products

If you receive a defective or damaged product, contact us immediately with photos of the damage. We will replace or refund the item at our discretion.

4. Shipping Policy

Last Updated: 9/5/26

4.1 Processing Time

Orders typically process within [NUMBER] business days. Processing time excludes weekends and holidays.

4.2 Shipping Methods

We offer multiple shipping options at checkout. Estimated delivery times are provided but not guaranteed. Shipping times are calculated from when your order ships, not when it is placed.

4.3 International Orders

International customers are responsible for any duties, taxes, or customs fees. We do not cover these costs and they are determined by the destination country.

4.4 Lost or Damaged Shipments

We work with carriers to ensure safe delivery. If your package is lost or arrives damaged, contact us immediately with photos and tracking information. We will work with the carrier to resolve the issue or issue a replacement/refund.

 

5. Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, OUR WEBSITE AND ALL MATERIALS, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

6. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of [YOUR BUSINESS NAME] or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or transmit any content without our prior written permission.

7. Indemnification

You agree to indemnify, defend, and hold harmless [YOUR BUSINESS NAME] and its officers, directors, employees, and agents from any claims, damages, losses, and expenses arising from your use of our website, breach of these Terms, or violation of any law or third-party rights.

8. Governing Law & Jurisdiction

These Terms and your use of our website are governed by the laws of [STATE/COUNTRY], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [STATE/COUNTRY].

 

9. Contact Information

For questions about these policies or to exercise your rights, please contact us:

Business Name: AURA SKIN CARE

Email: INFO@AURAFAMILIAR.COM

Hours: 9:00AM - 4:00 PM EST

10. Changes to These Policies

We reserve the right to modify these policies at any time. Changes become effective when posted to our website. Your continued use of our website following the posting of revised policies constitutes your acceptance of the changes.